HCAHPS Survey Education Series

The nine-course series addresses key topics represented in the HCAHPS survey:

• Introduction to the HCAHPS Survey Education Series

• Your Care From Nurses

• Your Care From Doctors

• The Hospital Environment

• Your Care in This Hospital

• Responsiveness of Staff

• Communication About Medications

• Leaving the Hospital

• Overall Rating of the Hospital

Together, the courses connect survey topics with recognizable moments that occur throughout a patient’s hospital stay.

The series can support employees and leaders across the patient-care experience, including:

• Nurses and nursing leaders

• Physicians and advanced practice providers

• Environmental services employees

• Discharge planning and care-transition teams

• Clinical and operational support staff

• Patient-experience teams

• Quality and performance leaders

• Learning and development teams

• Hospital and health-system leaders

Organizations can introduce the training to one priority department or make it part of a broader, organization-wide patient-experience initiative.

No. Nurses have frequent contact with patients and can influence several areas of the patient experience, but HCAHPS is not solely a nursing concern. Communication with physicians, staff responsiveness, the hospital environment, medication information, discharge preparation, and other interactions can all shape how patients experience and evaluate their care.

The series helps different roles understand their part in creating a more consistent, patient-centered experience.

The series is designed to do more than present policies or survey definitions. Employees see realistic patient-care situations and compare how different behaviors can change the way the same interaction is experienced.

The training follows a practical three-step approach:

• Watch: See realistic interactions through live-action scenarios.

• Recognize: Identify the behaviors that influence what a patient notices, understands, and remembers.

• Apply: Use practical ideas to improve future patient interactions.

The goal is not to give employees a script. It is to build awareness they can apply naturally in their own roles.

Yes. Knowledge checks reinforce the concepts presented in the training and help confirm that employees understand the material—not simply that they watched it.

Contact careLearning for more information about course assessments, completion tracking, and available learning-management options.

Yes. There is no minimum purchase requirement. Organizations can begin with one department, a focused improvement team, or a larger group of employees.

This flexibility makes it possible to start with a priority area—such as nursing, discharge, or patient experience—and expand the training based on organizational needs.

The HCAHPS Survey Education Series is available for $6 per person, with no minimum purchase requirement.

Contact careLearning to confirm what is included, discuss the number of employees you want to train, and determine the best approach for your organization.

No training program can guarantee a particular survey result. HCAHPS scores reflect many patient experiences and organizational factors.

The series is designed to support improvement efforts by helping employees understand how communication, responsiveness, attentiveness, and other everyday behaviors can influence the way patients experience their care.

HCAHPS provides a standardized way to understand patients’ perspectives of hospital care. Results are publicly reported and also play a role in Medicare’s Hospital Value-Based Purchasing program.

Helping employees understand the experiences behind the survey questions can make HCAHPS more meaningful and connect organizational improvement goals with the interactions occurring on every unit and every shift.

Request a demonstration to see how the courses use realistic scenarios to turn HCAHPS topics into practical, role-relevant training.

Complete the form on this page to request a demo or call 866-617-3904 to speak with the careLearning team.