HCAHPS Survey Education Series
Improve the Patient Experience—One Interaction at a Time
The HCAHPS Survey Education Series helps healthcare teams understand how communication, responsiveness, teamwork, and everyday behaviors shape the patient experience. Through practical, live-action scenarios, staff learn what patients notice—and what they can do to deliver better care experiences.
HCAHPS Improvement Takes More Than Sharing Scores
Healthcare organizations invest significant time reviewing survey results, communicating performance, and encouraging improvement. But lasting change happens when staff understand the human experiences behind the numbers. The HCAHPS Survey Education Series translates survey topics into recognizable patient-care moments. It helps employees see how their actions influence patient perceptions—and gives them practical behaviors they can apply in every interaction.
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Turn Survey Insights Into Everyday Action
Make HCAHPS Meaningful
Help employees understand what the survey measures and how their work connects to the patient’s responses.
Model Better Patient Interactions
Live-action reenactments demonstrate how communication, attentiveness, and teamwork can change a patient’s experience.
Create a Shared Standard of Care
Give nurses, physicians, support staff, and other team members a common understanding of patient-centered behaviors.
Support Better Patient Experience Outcomes
Reinforce the practical behaviors that can strengthen relationships, elevate care, and support HCAHPS improvement efforts.
Nine Courses Based on Key HCAHPS Topics
The series includes nine focused courses selected around questions and care dimensions represented in the HCAHPS survey.
Introduction to the HCAHPS Survey
Education Series
Your Care From Nurses
The Hospital Environment
Your Care in This Hospital
Responsiveness of Staff
Communication About Medications
Leaving the Hospital
Overall Rating of the Hospital
Practical Training Built for Healthcare Teams
Use a three-step presentation to distinguish this program from generic compliance training.
Watch
Employees see realistic care scenarios through engaging, live-action reenactments.
Recognize
Each course connects familiar workplace behaviors to the way patients experience and evaluate their care.
Apply
Staff leave with practical ideas for improving communication, responsiveness, and patient interactions.
Relevant Across the Patient-Care Experience
The HCAHPS Survey Education Series can support hospitals and healthcare organizations seeking to build a more consistent, patient-centered approach across departments and roles.
- Nurses and nursing leaders
- Physicians and advanced practice providers
- Patient-experience teams
- Quality and performance leaders
- Clinical support staff
- Learning and development teams
- Hospital and health-system leaders
Accessible Training for Teams of Any Size
There is no minimum purchase requirement, making it easy to introduce the series to a single department, a focused improvement team, or a larger workforce.
$6 Per Person • No Minimum Purchase Required
A Healthcare Education Partner You Can Trust
For more than 25 years, careLearning has helped healthcare organizations deliver affordable, accessible workforce education. Created and governed by hospital associations, careLearning is a nonprofit, mission-driven partner focused on strengthening healthcare teams—not maximizing profit.
Its learning, competency, and performance solutions help organizations provide the right training at the right time while supporting requirements from CMS, CDC, OSHA, and other regulatory bodies.
Ready to Strengthen the Patient Experience?
See how the HCAHPS Survey Education Series can help your team connect everyday behaviors with better patient experiences.
Request a Demo
Sign up to request a demo below.